At least one giant is nimble

by Dave in ,


As you may or may not know (or care, even), we're in the process of moving. One mistake we made was agreeing to leave our washer and dryer with our old house. As such, we're buying new ones. We researched on-site, and then ordered online from Sears.com. A couple of days later, we got an e-mail saying the dryer we ordered was on closeout and is no longer available. In that same e-mail -- much to our surprise -- they offered to sell us the newer model (which retails for $70 more) at the same price! Now, I would expect this sort of thing in the store, but coming from Sears.com online I have to say I was pleasantly surprised. For a company that is arguably *the* definition of "brick and mortar", they definitely grok this whole Internet fad thing. Good for them. :-)